Michael Hemp

Michael Hemp

Wiesbaden, Hesse, Germany
635 followers 500+ connections

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marco.IT - Marketing & Consulting
Vocational school of the VEB Datenverarbeitungszentrum Berlin

About

--- SENIOR IT CONSULTANT
Education / professional experience in the IT industry: since…

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Activity

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Experience

  • marco.IT - Marketing & Consulting

    Wiesbaden, Germany

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    Wiesbaden, Germany

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    Wiesbaden, Germany

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    Stuttgart

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    Frankfurt a.M., Germany

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    Karlsruhe, Germany

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    Berlin, Germany

Education

  • Vocational school of the VEB Datenverarbeitungszentrum Berlin

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Licenses & Certifications

  • ITIL v3 Foundation Graphic

    ITIL v3 Foundation

    APM Group

    Issued
    Credential ID 00041565-01-VU1A

Courses

  • Assembler/370 Basics

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  • C++ / Object-oriented Programming - Basics

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  • Deploying Domino R5 Applications

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  • HTML / CSS Basics

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  • Holistically Project Management

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  • IBM DB2 Basics

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  • IMS DB/DC Basics + Tools

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  • ISPF Extended Functions

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  • Implementing a Domino R5 Infrastructure

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  • Lotus Notes R4 Database Development

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  • Maintaining Domino R5 Users

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  • Maintaining a Domino R5 Infrastructure

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  • Network Operating

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  • OPC/ESA Basics

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  • OS/2 Basics + Technical Architecture

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  • TCP/IP Architecture, Functions + Protocols

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  • TSO/E REXX Basics

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  • UNIX / Linux Operating System - Basics

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Projects

  • Documentation / Template Creation

    Design and creation of Word templates for documents to be managed in SharePoint

    Environment: Windows, M365 (Office, SharePoint, Teams)
    Project language: EN

    Recruiter: top Itservices AG
    Customer: Siemens Energy (Dresden)

  • Documentation / Template Creation / SharePoint Configuration

    Conceptual design of a document management solution in SharePoint +++ Design and creation of Word templates for documents to be managed in SharePoint +++ Creation and editing of documents (system descriptions, network plans, POC)

    Environment: Windows, M365 (Office, SharePoint, Teams), Draw.io
    Project language: DE / EN

    Direct customer: Foresight Concepts GmbH

  • Marketing / Newsletters and Success Stories

    Creation and revision of marketing materials (newsletters, success stories)

    Environment: Windows, M365 (Office, SharePoint, Teams), broadcasting software, Canva
    Project language: EN / DE

    Direct customer: Dimetis GmbH

  • Documentation / Confluence Development

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    Design and creation of an audit-compliant ITIL4-based Service Documentation Framework consisting of Confluence wiki and SharePoint pages.

    Creation and revision of service documentation in Confluence + Word

    Environment: Windows, Confluence, Draw.io, M365 (Office, SharePoint, Teams)
    Project language: EN

    Recruiter: Keil KTM GmbH, AVANTGARDE Experts GmbH
    Customer: Siemens Energy (Munich)

  • Documentation

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    Creation and update of extensive software documentation (manuals for end users, database and system administrators)

    Environment: Windows, MS Office, specialized applications
    Project language: DE

    Recruiter: Michael Page Interim GmbH
    Customer: HxGN Safety & Infrastructure GmbH / Civil service

  • Documentation / Wiki Editing and Development

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    Technical Writer on Telekom project "Hallo Magenta" Smart Speaker

    Editorial processing, reorganization and further development of the project Wiki +++ Implementation of self-developed template frameworks +++ Creation and consolidation of technical documentations +++ Knowledge management +++ Creation of blog posts, newsletters, screencasts, and webcasts

    Environment: Windows, Atlassian Confluence + Jira, Draw.io, Mattermost, Camtasia, Visual Studio Code, GitLab, Hexo, Markdown…

    Technical Writer on Telekom project "Hallo Magenta" Smart Speaker

    Editorial processing, reorganization and further development of the project Wiki +++ Implementation of self-developed template frameworks +++ Creation and consolidation of technical documentations +++ Knowledge management +++ Creation of blog posts, newsletters, screencasts, and webcasts

    Environment: Windows, Atlassian Confluence + Jira, Draw.io, Mattermost, Camtasia, Visual Studio Code, GitLab, Hexo, Markdown, JSON, YAML
    Project language: EN

    Recruiter: axxessio GmbH
    Customer: Deutsche Telekom AG Darmstadt

    See project

  • Documentation / Business Applications (Freelance)

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    Creation and update of application documentations

    Environment: Windows, MS Office, ServiceNow, Lync / Skype for Business
    Project language: DE

    Recruiter: PASS Global Consulting Alliance AG
    Customer: DZ BANK AG Frankfurt a.M.

  • Documentation / Processes and Business Applications (Freelance)

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    Creation and update of application documentations, authorization concepts, operating manuals, disaster recovery concepts, and further process documentations +++ Document template creation +++ Preparation of compliance checks and recertifications

    Environment: Windows, MS Office, MS SharePoint, RSA Archer, WebEx
    Project language: EN / DE

    Recruiter: Hays AG
    Customer: Commerzbank AG Frankfurt a.M.

  • Web Design / Social Media Management (Freelance)

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    Creation, update and maintenance of websites and blogs +++ Incident, problem, change, and knowledge management

    Environment: Windows, MS Office, Evernote, Slack, TeamViewer, Lync, Hootsuite, MailChimp, Freshdesk, Weebly, Google Sites and further office, collaboration, CMS, CRM, SMM, GRC, ITSM, web / software design and development tools
    Project language: DE / EN

    Customers: Miscellaneous SMB and private customers

  • Documentation / Governance and Processes (Freelance)

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    Collaboration in creation of a business process documentation, a governance manual, and a processes & procedures manual

    Environment: Windows, MS Office, MS SharePoint
    Project language: EN

    Customer: Fujitsu Technology Solutions AG Regensdorf (Switzerland)
    End customer: Alpiq Management AG Olten (Switzerland)Recruiter: Fujitsu Technology Solutions AG Regensdorf (Switzerland)
    Customer: Alpiq Management AG Olten (Switzerland)

  • Documentation / Coordination Client Rollout (Freelance)

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    Collaboration in creation of a detailed concept for a Windows client rollout at several locations in Germany +++ Workstream leadership / rollout coordination +++ Update / revision of CMDB data

    Environment: Windows, MS Office, MS SharePoint
    Project language: DE

    Recruiter: Fujitsu Technology Solutions GmbH Frankfurt a.M.
    Customer: Deutsche Leasing AG Bad Homburg

  • Documentation / Processes (Employment)

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    Inhouse projects +++ Process documentations

    Environment: Windows, MS Office, MS SharePoint
    Project language: DE

    Employer: Fujitsu Technology Solutions GmbH Frankfurt a.M.

  • Documentation / Training Framework (Employment)

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    Collaboration in an offshore project (shifting services to India) +++ Creation of an ITIL based training framework and an underlying training guide structure

    Environment: Windows, IBM Lotus Notes / Domino, MS Office, MS SharePoint
    Project language: EN

    Employer: Fujitsu Technology Solutions GmbH Stuttgart
    Customer: Daimler AG Stuttgart

  • Dispatcher (Employment)

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    Technicians dispatcher of the Fujitsu Technology Solutions GmbH in the Rhine-Main region +++ Incident, problem, change, and knowledge management

    Environment: Windows, inhouse ticket system
    Project language: DE

    Employer: Fujitsu Technology Solutions GmbH Frankfurt a.M.

  • Documentation / Operations Manual (Employment)

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    Re-design of the documentation processes in the eCollaboration department and specification of a corresponding application +++ Collaboration in analysis and reorganization of an interface between CMDB and operations manual

    Environment: Windows, IBM Lotus Notes / Domino, MS Office
    Project language: DE

    Employer: Fujitsu Technology Solutions GmbH Stuttgart
    Customer: Daimler AG Stuttgart

  • Documentation / Reporting / Administration (Employment)

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    Documentation / technical writing +++ Operations manual maintenance +++ Process documentations +++ Service management reporting +++ Domino server launch, administration, and monitoring +++ Domino server and application release management +++ Incident, problem, change, and knowledge management

    Environment: Windows, IBM Lotus Notes / Domino, MS Office, MS SharePoint
    Project language: DE

    Employer: Fujitsu Technology Solutions GmbH Stuttgart
    Customer: Daimler AG Stuttgart

  • IT Service / Marketing (Freelance)

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    --- IT Service for Business Customers
    Documentation / technical writing +++ Project management office (PMO) +++ IT service management (ITSM) +++ Customer presentation of IBM Lotus Notes / Domino applications

    --- IT Service for Private Customers
    Technical consulting (PCs, notebooks) +++ Remote support (software installation, troubleshooting) +++
    Online training

    Environment: Windows, Linux, IBM Lotus Notes / Domino, MS Office
    Project languages: DE / EN

    Customers:…

    --- IT Service for Business Customers
    Documentation / technical writing +++ Project management office (PMO) +++ IT service management (ITSM) +++ Customer presentation of IBM Lotus Notes / Domino applications

    --- IT Service for Private Customers
    Technical consulting (PCs, notebooks) +++ Remote support (software installation, troubleshooting) +++
    Online training

    Environment: Windows, Linux, IBM Lotus Notes / Domino, MS Office
    Project languages: DE / EN

    Customers: I-CON GmbH Burgdorf, VR banks, miscellaneous SMB and private customers

Languages

  • Deutsch

    Native or bilingual proficiency

  • Englisch

    Limited working proficiency

Organizations

  • Parlamentwatch e.V.

    Sponsor

    - Present

    Parlamentwatch e.V. is the sponsoring organization of abgeordnetenwatch.de

  • Radio RheinWelle 92.5 e.V.

    Ordinary member + self-employed radio presenter

    Live music broadcasting (02/2005 - 06/2008)

  • Turnverein Frauenstein 1884 e.V.

    Table tennis hobby player

  • TuS Wiesbaden-Dotzheim 1848 e.V.

    Table tennis committee member + 3rd county league

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